Pizza Hut New Kingston (2024)

3/5 Shayn F. 6 months ago on Google • 99 reviews

Iwasabitdisappointedonmylastvisithere.Icalledaheadtoplacemyorderandafter30minutesIgotthereIhadtowaitanadditionalone(1)hoursbeforeIgotmyorder.

3 people found this review helpful 👍

3/5 Wagner C. 6 months ago on Google • 640 reviews

Thequalityofpizzasatthisplaceiscomparabletothosefoundglobally.Thenegativeclientreviewslikelystemfromsubparservice,evidentinthevisiblyunhappyandunsatisfiedstaff.Investinginbettertrainingandimprovedworkingconditionscouldenhancecustomerservice.Despitetheownersrelyingonthebrand,mypersonalexperiencewasdisappointing,andIrecommendotherstoexplorealternativeoptions.

1 person found this review helpful 👍

5/5 Akinndenny “Lucky Denny” G. 3 years ago on Google

ItwasverydeliciousIreallyenjoyedthepizza

2 people found this review helpful 👍

1/5 Mango S. 1 year ago on Google • 491 reviews

Thisplacekeepsgettingworse.Calledin@7:56pm.Paid@8:20pm.Hadgetreallyupset@9:02pmbeforeIgotadifferentpizzafromtheoneIordered.Iorderedanamazing4nhadyoendupgettingabarbecueamazing4overanhourplusafter.Definitelynotmystoreofchoice.Smh.

5/5 Max T. 1 month ago on Google • 478 reviews New

Fast

1/5 Sven D. 1 year ago on Google

Veryniceatmosphere.However,thestaffareveryunprofessionaltothepointwheretheyprefertochatwitheachother,ratherthanpayattentiontothecustomers.IamfromGuyana,wheretheChickenHawaiianpizzadoesnothavepigmeat.SoIorderedsameandwasgreetedwithham.IamMuslim;thiswasunacceptable.Iwastedmytimeandmoney.

1 person found this review helpful 👍

5/5 Lavina K. 2 years ago on Google

Excellent.Veryneat&Goodlocation.Onlyservicesometimesslow.

1 person found this review helpful 👍

1/5 jah f. 2 years ago on Google

PizzahutnewKingstonyourstaffhasnorespectorcustomerserviceIcalled@2:08pmonMondayAugust30thandaskingtheyoungladyonthephonetotakemyordershesaidtheydon'tdelivertothatareaIsimplywheredoyoudelivertothensoIcouldgivetheaddressandshehungupthephoneinmyears.Icalledagainat2:23pmsamedayandthesamethingwasdoneagain.WhilstlosingmenowasacustomermaynotaffectyourbusinessbutIcantelluthisyouwillnevergetanothercallororderfrommesothatyourstaffcandisrespectmeagainforsimplyaskingaquestion.AndIcanswearoneverythingIwasnotdisrespectfultoeitherladieswhoIspokewith.

1 person found this review helpful 👍

4/5 Getcool G. 2 years ago on Google

Deliverytimingcanworkonbealittlemoreefficientandtasteandconsistency.Notabadservicesaid"GetCool!"A/C

1 person found this review helpful 👍

1/5 Doreen P. 1 year ago on Google

VeryVerypoorcustomerserviceIplaceandorderfordeliveryabout2hoursbeforekeepcallingtocheckonmydeliveryonlytobetoldthattheorderwasoutwaitinguntilfiveminutesbeforethetimecallthembackagaintheytoldmetogivethemfiveminutesonlytocallbackinsixtobetoldthattheywascallingmeonknowanswerwhichwasalieIwouldneverorderfrompizzahutnewkingstonagainVerypoorcustomerservicenowhavetogotellmysonthatIdon'thaveanypizzaforhim😑😑😑😑😑😡😡😡😡

1 person found this review helpful 👍

3/5 A. H. 1 year ago on Google • 215 reviews

Theatmospherewasunprofessional,thoughthestaffwaspleasanttocustomers.Theinteractionbetweenthestaffwasabitrude,loudandsometimesargumentative.Mypizzahadnoflavour.Iwonderediftheyforgotthesauceorsomething.IthinkI'llsticktoDominoes.

5/5 Bert Z. 1 year ago on Google • 212 reviews

Goodpizza.Drinkswherenotcold.Andtheydon'tcalloutyournumber,soyouhavetoaskifitsready.

5/5 Jahmone S. 1 month ago on Google • 124 reviews New

Thepizzawasgoodandcameontime.Abitpriceyincomparisontothecompetitorsbutyoucanalwaysexpectquality

5/5 Sean-Paul D. 1 month ago on Google • 97 reviews New

Goodcustomerservice

2/5 Yanique C. 3 months ago on Google • 67 reviews New

Youhardlyeverygetthroughtotheirphonelines,andit'salwaysdifficulttofindafranchisethatdeliverstohalfwaytree.it'salwayssomeexcuse.

3/5 Clerical K. 8 months ago on Google • 51 reviews

Theyusuallyhavesufficientseating.It'sbesttoorderaheadoftimeandpickupyourorderitsalwaysreadywithin25minutestime.Arefillmachineforcustomerstousewouldbegreat.

3/5 Nicole A M. 8 months ago on Google • 47 reviews

Theserviceisslowevenwhenyoudoorderaheadoftime.Waited25minswhenIcalled15minsinadvancetoplacemyorder🙃

4/5 Sharihime J. 1 month ago on Google • 29 reviews New

GreatexperienceoverallbutIthoughttheservice,atthatmomentcouldbeimproved.Still,greatexperienceoverall

4/5 Ju-an S. 4 months ago on Google • 13 reviews

ImisstheoldversionofthisPizzahut,it'slikeanyotherfastfoodrestaurantnow.Whereasbeforeithadmoreofadiningexperiencetowhichitdoesn'thavethatanymore.Butfoodisgreatasalways.

3/5 Shrub A D. 3 months ago on Google • 8 reviews New

Thefoodwasgood,buttheservicewasabitquestionable.AllIorderedwasapersonalpanpizzaandIwaitedprobably30minutes,maybemoreformyorder.Apparentlytheycalledmynumber,butIdidn'tevenhearit.Therewasacustomerwaitingevenlongerthanmeandtheydidn'theartheirnumbercalledeither.

1/5 Jakub R. 6 months ago on Google • 7 reviews

Wewaitedover40minutesforonepizza.Thewholerestaurantisreallydirty.Ihaveneverfeltsounwelcomeinaplaceinmywholelife.Thestaffisbeyondterrible.

1/5 Ken 7 months ago on Google • 6 reviews

Cameintoorderpizzafacialexpressionswasofnocaringwastoldnopepperonihoweverhadpepperoniinlargehorriblecustomerserviceit’sbecomeanormandacceptablebehavior

5/5 Amanda L. 10 months ago on Google • 5 reviews

Greatplacetotakethefamily.Wouldrecommendthatyoucallinyourorderbeforeasonlyonepersonseemstobemanningtheregisteratatime

1/5 Venroy “Buck” H. 5 months ago on Google • 3 reviews

don’tcallafter9:30willbeatotalwasteoftime.yourbestbetistojustgotonewkingston.plusthewebsiteiswrongtheydonotcloseat2ambecauseiwasthereat11:30andtheywereclosing

3/5 Meika A. 1 month ago on Google • 3 reviews New

Justok

1/5 Paulette R. 1 year ago on Google

Imademyorderfrom2:30andnevergotituntil5:30..disturbingwhatishappeninginpizzahut....whenididgetmyorderitwassowrongporkandoliveswereallovertheorders.Ihadtodisposedofthem....3pppwasmyorder..kmt...customerserviceswaspoor.

4/5 Rickesha J. 1 year ago on Google

Thepizzawasgoodbutthewaittimewastoolong.Idon'tenjoytheupdateddecorit'snotwelcomingfordinein

5/5 Kenisha D. 1 year ago on Google

Ienjoyedmyluncheventhounewkgnwasbuzzingwithppl

3/5 Ricardo M. 1 year ago on Google

Thedineinexperienceislostandnowitsjustaplaneoldpizzajoint.Nothingmorecanbesaiditsjusttheworstofwhatitwasoriginally.Auchashamecauseitwastheplacetobeatonepointbutnotanymorejustgreat🍕andthat'sit

4/5 Bayele M. 1 year ago on Google

Waittimescanberatherinteresting.Butthefoodwasgood,it'sbesttocallandorderlikeanhourinadvance.

3/5 Peta-Gaye S. 1 year ago on Google

Pizzawasdrippingoil,whilethecustomerservicewasshabby.Forafirsttimecustomerthecashiersurelymademefeeloutofplaceandlostinsteadofguidingmeaccordingly.

3/5 Natalia S. 1 year ago on Google

PizzaisgoodserviceisalittleslowbutIfucallaheadoftimeyou'llbefine

5/5 Marie-Ann Wilson E. 1 year ago on Google

Icalledintoplacemyorder.Igotthereroughly45minuteslater,andmyorderwasreadyforpick-upwithnoissue.

5/5 Kadian W. 8 months ago on Google

ItwasamazingIloveitgreatcustomerservice

4/5 MONEY JOURNEY WITH D. 2 years ago on Google

Greatexperiencewiththefamily.Themeatloverspizzawasreallygood,notthementionthecheesesticks.

4/5 Teeann T. 2 years ago on Google

Bestpizzahandsdown..ascustomarynow,socialdistanceandsanitizationwasverywellimposedservicewasgreatyoungladyonthephonetakingorderwasveryprofessional.Onlyreasonits4starinsteadof5isbecausetheydon'tdelivertothegleaneronnirthstreet

4/5 Daniel G. 3 years ago on Google

Forpizzafriendsitistherightplace.Ihadaverynicevegetarianpizzamadeupwithalotsoffreshvegetablesandrealcheeseofcourse....Preparedinareasonabletimeframe.Goodspaceyandcleanenvironment.

4/5 prototype 2 years ago on Google

Fastcostumerservice,excellentstaff.

4/5 Julliane P. 3 years ago on Google

Guysyouhavetogoandtrytheamazing4.....thekidsseemtoloveitwithyourchoiceofsoda.

4/5 aqua r. 2 years ago on Google

Generalgotoplaceforlunchandgoodeats

2/5 lavon s. 2 years ago on Google

Payingattentiontodcurfewratherthancustomerneeds

4/5 Oshun Sekhnef B. 2 years ago on Google

Friendlystaff...noseatingthoduetocovid.Prettyfastservicetoo.

4/5 FirstLady J. 2 years ago on Google

PizzaHutisknownfortheirDeliciouspizzas.NoDinningduetocovid19.Buttheplaceiswellkeptandfollowingprotocols.Idefinitelyrecommend.#MovienightorGamesNight,GrabaPizzawithyourfavouritetoppings.

2/5 Evan R. 2 years ago on Google

Pizzawaslateandthecustomerservicewasjustok.IwentonaFridaynightandIknowthey'rebusybutgiventhatIwenttopickupthepizzaandstillhastowaitonitevenaftergivinganextra15minutes.Pizzawasgoodthough.

5/5 Kemar J. 2 years ago on Google

PizzaHuthasthebestpizzas,handsdown.Customerservicewasgreatatthisparticularlocation.Iwasinahurryandthecashiermademypizzapersonally.That’s6stars.🤫😉

1/5 Eelon G. 2 years ago on Google

PoorIorderedfordeliveredwastold1hr15mins1hr45minsnodeliveryIcalledandwastoldIcouldpickitupwenttherejoinedthelinewaited20minsandwhenIreachedinpizzastillnotreadyIjustcancelledtheorderandlefttotallydisappointedWouldgiveazerostarifpossible

5/5 Shantika G. 2 years ago on Google

IlovethissectionofNewKingston,it'ssoconvenientwiththemostpopularfastfoodplacelike:KFC,BurgerKing,IslandGrillandPizzaHutofcourse.It'sgoodandotherlocalplacestheretoo.👍

4/5 Leland W. 2 years ago on Google

Thestaffextendedthemselvestoserveusatthelatetimewearrivedanditwasappreciated.

3/5 Shannon S. 1 year ago on Google

IttookawhiletogetmyorderandwhenIgottoeating,itdidn'ttasteasgoodaswhatI'museto.

3/5 Shane B. 2 years ago on Google

PreviouslythediningsettingofthislocationwasthebestforaPizzaHutinallofJamaica.Withcovidandremodellingitnowresemblesaregularlocation.Previouslywouldhavegottenfour(4)stars.Servicewasok.

1/5 Tayne 1. 2 years ago on Google

Wheretostartsmh🤦‍♀️:Poorcustomerservice.Promisetimewasnotkept(whichwas25minsforaPPP).Cashierhadtoleavethefrontandwenttothebacktogetmypizzaintheovenbecauseapparentlywhoeverwasmakingthepizzasnevermademine🤦‍♀️(bearinmindthestorewasnotfulland2otherpersonshadthesameissue).ManagementneverseemstoCARE!,evenwhenIwasinquiringaboutthefactthatmypizzawasstillnotreadyafter45mins.Oneofthesupervisorwasmuchmoreinterestedinsitting,payingattentiontoherphoneandgossipingwiththesecurityguardthantryingtofigureoutwhy3customersarewaitingneartoahourfortheirpizzaswhilethethestoreisemptyNottomentioneveryonemovingaroundlazyliketheywerenotreadyforwork🤦‍♀️andthiswasafter2pm.Etc

3/5 Dwayne W. 2 years ago on Google

Decentfood,pricesaren'ttoobad.There'snodiningin,andwaittimeisupto45minutesdependingonwhatyouorder.

3/5 Nicola G. 2 years ago on Google

Haven'tbeeninsideaPizzaHutinawhileandwasnotimpressedbytheservicereceivedattheNewKingstonlocation...FirstIpaidformyorderat5:55pmandwaspromisedmyitemswouldbereadyby6:22pmaccordingtomyticket.WhenIenquiredaboutmyorderIonlygot"itsoonready".OnenquiringwhatistheconsequencefornotmeetingtheirownservicestandardsIwastold"nothing"inadditiontotherudeandwannabeintimidatingstaresandglaresIgotfromemployeessittingtotheside.Igotmyorderat6:32pm.Almost40minutestomake🍕🤔Whyisthereaservicestandardwhenthereisnoconsequencefornotupholdingsaidstandard🤔.HowcomeitisALWAYSthecustomerwhosuffersin🇯🇲😠.IamquitefedupwithpoorservicestandardswhenIamspendingmyhardearnedcashforoverpriceditems.WhendoIgettoWIN?

4/5 CLAUDE CRUTCHLEY (Motivator C. 2 years ago on Google

TheymakeverygoodPizzaandtheworkersgivegoodservice.

4/5 Bryan T. 2 years ago on Google

Goodfoodjustthewaitingtimesometimescanbeaproblemirecommendcallinginaputtingintheorder30minutesinadvancebeforepickup

1/5 Tammy G. 1 year ago on Google

Inthisageandtimeyoucannotorderonline.Whatthefreakingheck.....IsJamaicastillonthedamworldmap?Isthisarealplace.Kmft.

1/5 orlando w. 2 years ago on Google

Ihavebeenwaitingformorethananhour.Andit'sacallinorder.Don'tunderstandthepurposeofacalliniftheycannotmeetthepromisedtime..

2/5 Sophia M. 1 year ago on Google

Thislocationwasamemorableplaceformyfamilywhentheyjustopened,butwiththenewsetupitfeelslikeacheapdiner.Weonlystayedbecauseitwaslateandweweretiredbutstillwantedtocelebratewithourson's21stbirthday.....theservicefromthecashierwasmoreofadisserviceassheansweredourquestionswithaquestion...myhusbandaskedcanwehaveamixoftheBuffaloandjerkwingstowhichsheresponded"buffaloorjerk?"...SMH.....therestaurantit*elfwasfilthywithspiltsodaontheflooranddirtytables.....onethingisforsureIwillnotbereturningtothatlocation

1/5 Coach B. 1 year ago on Google

TheworstpizzaI'vehadinawhile.Youalwayshearabouthowgoodthepizzahutpizzasare,butthiswasnotit.Thereservicewasslow,thestaffunfriendlyandthepizzadoughtotoppingratioridiculouslyoff...notlikelytogoback

4/5 sandra w. 3 years ago on Google

GOODtimemanagement..whenpreorder

2/5 Kareen D. 1 year ago on Google

Orderedmypizzabefore7pmgottheirminutesto8andhadto.waitanother30minutes.Theentireplacewaschaoswithdisgruntledcustomers(Friday,Feb17,2023)

4/5 Shane S. 1 year ago on Google

PizzainJamaicahitsdifferent.Iwouldrecommendthatpersonswhoareorderingonlineoroverthephonetodosowellinadvanceoftheirarrival.Thewaitingtimeisnojoke.

1/5 brittney w. 3 months ago on Google • 1 review New

OnFridayMay102024,MycolleaguesandImadeanorderat1:10pmatthissamelocation.For5Mybox@1400each,andwe'retolditwouldtake20minstobereadyforpickup,keepinmindourlunchtimeis1hourandwecan'texceedthat,wearrivedatpizzahutaround1:20andweretoldtojointhelinetomakepaymentwhichwedid,afterpaying7000thousandsdollarswesatandwaitforatleast15minsandgotnoupdates.Onifitwasreadyorhowmuchlongerwe'dhavetowait.PoorCustomerservice,afterwaitinguntilafter2pm,weaskedthecashierwhat'sgoingonhowmuchlongerwouldthistakebecausewehavetoleavenow,shestepawaywithoutsayinganythingwentaroundthebackcamearoundsaidit'snotreadyyetandproceededwithhandlingotherperson's,wethentoldheritdoesn'tmakesensewecontinuetowaitit'salreadybeenanhourandwehavetobeatworksoweaskedtokindlyberefunded,sherudelyansweredandstated*youcannotgetarefundyouhavetowaitonit*.Weaskedforamanagershesaidthereisnoneavailable.Weaskedoverandoverforrefundandsheignoredus.Whatmadeitevenworsttheyhadnoonedoingservingsatthefrontthesecuritywastheoneisawgotupfromtheentranceexitdoortoservepeopletheirfoodwhichisalsonothygenicwhatkindoffoolishnessisthis?Theirwasathickladypackingfridgewasaskedtogetasupervisorsandshestatedthesupervisorisbusywhichcausedustobemoreirratedandalotofperson'stherewaswaitingtobeservedandnoserversreally,wemadeacallinorderandpersonswhojustcameandjoinedthelinewasgettingthroughbeforeus.IfmycolleagueandIdidn'tbehaveloudwewouldn'thavehavegottenthemoneybackafterwaitingahourwhichthatshouldnthavebeenthecase.Nowbecauseofthatthefiveofushadnolunchandwehadtostayhungryuntilafterwork.WorstexperienceI'veeverhad.Thisissomethingthatwillbecascadedoversocialmediabecauseofthepoorcustomerserviceprovided.